Privacy Policy

This Privacy Policy describes how Hoorsara ("we", "us", "our") collects, uses, and protects your information when you visit our website at hoorsara.in (the "Site") or use any of our services, including our privately hosted community memberships ("Inner Circle").

Information We Collect

Information You Provide:

• Contact Form: When you fill out our contact form, we collect your name, email address, company name, and any additional details you choose to share. This data is stored in Airtable.
• Community Membership: When you subscribe to an Inner Circle community, we collect your full name, email address, account credentials, and membership preferences. This data is stored securely on our community hosting platform.
• Payment Information: When you purchase a community membership, your payment details (card number, UPI ID, or other payment method) are collected and processed by our third-party payment processor. Hoorsara does not store your full payment credentials on our servers.

Automatically Collected Information:

We use Vercel Analytics and Google Analytics to collect anonymized usage data, including pages visited, time on site, referral source, device type, and browser. For community members, we may also collect login frequency, content interaction data, and engagement metrics to improve the membership experience.

How We Use Your Information

• To respond to your inquiries and provide requested information
• To create, manage, and maintain your community membership account
• To process subscription payments and send billing-related communications (receipts, renewal reminders, payment failures)
• To deliver exclusive community content and membership perks
• To improve our website, services, and community experience
• To analyze website traffic, usage patterns, and community engagement
• To send service-related communications (we will never spam you)

Third-Party Services

We use the following third-party services that may process your data:

Data Retention

• Contact form data is retained for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
• Community membership data is retained for the duration of your active subscription and for up to 90 days after cancellation, after which it is permanently deleted unless required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
• Payment records are retained as required by applicable tax and financial regulations.

You may request deletion of your data at any time by emailing us at hello@hoorsara.in.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent at any time
• Export your community membership data
• Opt out of non-essential communications

To exercise these rights, contact us at hello@hoorsara.in.

Cookies

Our website uses essential cookies for basic functionality and analytics cookies (via Google Analytics) to understand how visitors use our site. Community platforms may use session cookies to maintain your login state. You can disable non-essential cookies in your browser settings at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. If changes materially affect how we handle community member data, we will notify active subscribers via email before the changes take effect.

Contact

If you have questions about this Privacy Policy, contact us at:
Email: hello@hoorsara.in